Terms & conditions

TERMS AND CONDITIONS – ONLINE SALES

1. TERMS OF WEBSITE USE

The Terms of Use

Esiya Ltd (also referred as hereafter, ‘we’, ‘us’, ‘our’) owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions (“Terms of Use”). If you do not agree to the Terms of Use, please do not use this website.

Ownership of Website and Content

Esiya Ltd owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website may not be used without written permission by Esiya Ltd. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Esiya Ltd or of the relevant trade mark owner.

Security

We cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.

Third Party Content

This website contains information from or hyperlinks to websites operated by third parties. Esiya Ltd provides such information and hyperlinks for your convenience only, but is not responsible for and does not endorse the content of any such information or website.

Revisions

We may revise these Terms of Use or the Terms of Purchase below at any time in its absolute discretion by posting revised terms, and these revisions will be effective immediately. If any of the terms are found to be unenforceable, you agree that the remainder of the Terms of Use and the Terms of Purchase remain in full force and effect.



2. TERMS OF PRODUCT PURCHASE

The Agreement

In addition to the Terms of Use, these terms and conditions (“the Purchase Terms”) set out the additional terms and conditions under which you may purchase from products appearing on this website. By completing the customer application process and purchasing products from this website, an agreement exists between you and us once we accept an order. Each accepted order is a separate agreement.

Orders

We reserve the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by us at the time of successful transmission of the order, and you will thereafter be unable to cancel the order. Orders are deemed accepted by us upon our acknowledging such order within 7 days.

Product Availability

We use our best endeavours to ensure products ordered are available for delivery. However you acknowledge that in some cases this is not possible and we may need to reject an order you have placed for a product where we established that it is actually unavailable for delivery. In such cases we will refund in full all amounts you paid in respect of such unavailable product.

Payment

You must pay for your products purchased on this website at the time of placing an order. To pay for products, you will be transferred to an external site operated by Sage Pay.  You agree that Sage Pay is responsible for processing and the security of your payment, and you hereby release us from any liability in relation to such payment. Please refer to Sage Pay’s terms of use for conditions applying to payment processing services.

Variation of Products and Price

We may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between retail stores stocking holster and those found on this website.

Delivery

Delivery terms including estimated delivery times are contained in our Delivery Policy published here Delivery & Returns and the Delivery Policy is expressly incorporated in these Purchase Terms. Risk in the products passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.

We do suggest a work address so someone can receive the delivery in person.

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country/or the country you’re shipping to. You will be responsible for additional charges that incur for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.

Returns

Return claims (including for replacement products, refunds or credits) are detailed in holster’s Returns Policy published on this website here Delivery & Returns and the Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.

PLEASE NOTE: Sales items will not be exchanged or refunded if you simply change your mind regarding style/colour or fit.

 

PRIVACY POLICY

Our priority at all times is to give you an easy and enjoyable shopping experience while protecting your privacy and the integrity of your personal information.

Data Collection & Storage

You may browse the this website without giving us any of your personal information.

However, if you wish to make a purchase or sign up for our weekly newsletter, you will obviously be required to pass over such information as will enable us to fulfil your request.

We keep a record of this information in our database so we may recognise you as a customer. We also keep a record of your purchases and we often save email correspondence so we may track questions or concerns you may have with our products or service.

If any of this personal information is always password-protected and stored on a secure server.

Our data collection and storage is governed by the rules of the UK Data Protection Act.

Data Sharing

We will normally only share this information with service providers who enable us to deliver our products and services to you, such as the companies who distribute e-mails or catalogues on our behalf and Sage Pay, our online credit card processing service.

We will never share your email address with any third party.

Cookies

This website uses cookies to store name and address information (so you do not have to enter your details every time you order) and to remember details of the products that you have added to your basket.

We do not store any of your payment information in this way.

These cookies are stored on the hard drive of your computer. If you want, you can disable them. However, you should know that this will cause problems adding products to your basket.

Further Information

If you wish to discuss our privacy policy in more detail, please e-mail us at info@holsteraustralia.co.uk

 

WARRANTY

All Warranty queries are to go to info@holsteraustralia.co.uk

We take pride in our quality. We are sorry if you experience a fault with one of our products and we will endeavour to replace the product if it is within warranty.

We warrant to the original purchaser that the product will be free from defects in materials and/or workmanship for a period of three months.

The warranty period commences on the date of purchase from the authorised retailer.  The original purchase receipt, showing the date of purchase of the product from the retailer is the required proof.

This proof of purchase is mandatory for any warranty issues.

Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.

To proceed with your request you will need to complete the following questions:

1. Was the item purchased from this online store or an authorised holster stockist?

2. Can you provide a receipt/proof of purchase?

3. What is the problem that has occurred with the shoe?

4. Was the shoe purchased inside our 3 month warranty?